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Support.

Tell us what happened, then keep your private case code to check for a reply. You can open a request even if you cannot sign in.

Open a request

Include the motion name or order reference if relevant. Keep passwords, card details, photos and private video links out of your message.

Check a request

Quick answers

My payment went through. Where are my credits?

Open Pricing and check the Google account shown. A live purchase goes to the account that started checkout, even if the receipt went to a different email. If credits are missing, include your order reference in a request. Test checkout adds no credits.

Can I close the tab while a dance is generating?

Yes. Generation continues after you leave. Sign in to the same account and open My library to see its status. If the job fails, its credits return automatically.

How long can I download a video?

You have 30 days from completion. Open My library and choose Download MP4 before the date shown on the video card.