Refund policy.
A failed dance returns credits to your Ritmo balance. If there is a problem with a paid order, you can request a payment review here.
Effective November 7, 2026When a dance fails
If a generation is marked Failed, Ritmo automatically returns the credits used for that job to the account that started it. If it still says Generating, you can leave the page and check My library later.
If your balance still looks wrong after a failure, open a support request with the motion name and approximate time. We can use those details to check the job and credit records.
Paid orders and refunds
For a duplicate charge, missing purchased credits, an unauthorised payment or another purchase issue, choose Credits, purchases or refunds in Support. Include the order reference from the Lemon Squeezy receipt, the pack name and what happened.
We review requests against the order and credit history. If a payment refund is issued, Lemon Squeezy processes it and the corresponding credits are removed from the purchasing account. A partial refund adjusts the credits proportionally. Keep the private case code to check for our reply.
Any cancellation or refund rights provided by applicable law remain available to you.
Test checkout
Orders placed in test mode do not charge your payment method or increase your credit balance. There is no payment to refund for a test order.